Plain-language summary: If it doesn't work for you, tell us within the refund window and we'll make it right. We'd rather you be satisfied than fight over a charge. Disputes are handled quickly and fairly.
1. Quick Reference Summary
| Plan Type |
Refund Window |
Eligibility |
| Monthly Subscription |
7 days from charge date |
Eligible |
| Annual Subscription |
14 days from purchase date |
Eligible |
| Per-Chapter Purchase |
48 hours, if not yet consumed |
Conditional |
| Outcome-Based (usage tier) |
7 days from billing date |
Eligible |
| Institutional (custom) |
Per contract terms |
Conditional |
| Consumed credits / used generation |
— |
Not eligible |
2. Subscription Plans
Monthly Subscriptions
If you are on a monthly plan and are unsatisfied with your experience, you may request a full refund within 7 days of your billing date.
- One refund per account, per 12-month period.
- After refund, your subscription will be cancelled.
- You retain access to any content you created during the paid period.
Annual Subscriptions
Annual subscriptions may be refunded within 14 days of the purchase date for a full refund.
- After 14 days, we do not offer pro-rated refunds for unused months on annual plans.
- Exception: if a material service degradation affects your ability to use the platform during your paid period, contact us — we'll work something out.
Auto-Renewal
Subscriptions renew automatically. We send a renewal reminder email at least 5 days before your renewal date. If you want to cancel, do so before the renewal date to avoid being charged for the next period. Post-renewal refunds follow the windows above.
3. Per-Chapter Purchases
If Textonic offers pay-per-chapter credits or bundles:
- Unused chapter credits may be refunded within 48 hours of purchase, provided no generation has been initiated against those credits.
- Once a generation is initiated (even if it fails partway through), the credit is considered consumed and is not refundable.
- If a generation fails due to a platform error on our side, we will issue a replacement credit at no charge.
4. Outcome-Based Pricing
Where Textonic charges based on outcomes (e.g., comprehension score milestones reached), the following applies:
- Outcome-based charges are billed after the outcome is measured. You may request a review within 7 days of a billing event if you believe an outcome was incorrectly measured or the data is in dispute.
- We will audit the relevant comprehension data and issue a credit or refund if the charge was in error.
- Credits for disputed outcomes will be applied to your next billing cycle or refunded at your choice.
5. Institutional and Annual Plans
Institutions purchasing Textonic under a custom contract (schools, universities, districts) are subject to the refund terms specified in their contract.
In the absence of a custom contract:
- Annual institutional plans may be cancelled within 14 days of the start of the contract term for a full refund.
- After 14 days, refunds are evaluated on a case-by-case basis. Contact support@textonic.app to discuss your situation.
6. How to Request a Refund
To request a refund:
- Email support@textonic.app with the subject line "Refund Request — [your account email]".
- Include your account email, the charge date, the plan type, and a brief reason for the request.
- We will acknowledge your request within 1 business day and process eligible refunds within 5 business days.
- Refunds are returned to the original payment method. Bank processing times may add 3–7 business days before it appears on your statement.
We do not require you to justify your refund in detail — if you're within the window and you're unhappy, we'll process it. We may ask briefly what went wrong so we can improve, but your answer won't affect eligibility.
7. Disputes and Chargebacks
We'd always prefer to resolve billing issues directly. If you have a concern about a charge, please email us first at support@textonic.app. We respond quickly and will fix legitimate errors without hassle.
If you initiate a chargeback with your bank before contacting us:
- We may be required to contest the chargeback and provide evidence of service delivery.
- Accounts with open chargebacks may be suspended pending resolution.
Reaching out directly is almost always faster and easier than a chargeback. Give us the chance to make it right first.
8. Non-Refundable Items
The following are not eligible for refunds:
- Consumed AI generation credits (where generation was initiated)
- Subscription periods where the account was used to generate, export, or publish content
- Charges older than the applicable refund window
- Accounts terminated for violation of our Terms of Service
- Promotional or discounted pricing specifically noted as non-refundable at time of purchase
If you're unsure whether your situation qualifies, ask. We'd rather clarify than have you feel stuck.